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Evident Dental Laboratory Management Software Solves Paperless Challenge for Dental Lab and Dental Practices
In March 2012, Ceratek dental laboratory in Roswell, New Mexico came to Evident with a request from one of their dentist practices: “We chose to go green in order to be more efficient and effective with the new technology that was getting incorporated into our practice.” Dr. Philip C. Haney, D.D.S., F.A.G.D., L.L.C.
Summer 2013 Opportunity for North American Dental Labs to Implement Evident Dental Laboratory Management Software
During the low demand times, like the summer period, dental lab owners and managers have a chance to reflect and to prepare for fall. Through production and business analysis, dental laboratories can prepare for high demand or growth with Evident dental lab management software.
Evident dental laboratory management software will exhibit at LMT Lab Day West in Garden Grove, California for the first time on the 11th and 12th of May, 2013. People will travel from 31 different countries around the world to attend, attendees will find the Evident dental lab software at booth number Q-4.
Clixon Web-based Dental Purchasing and Inventory Management Identifies Inventory Cost Savings for the Dental Industry in 2013
Clixon is a structured approach that makes purchasing and inventory management easy to use and makes purchasing dental inventory affective saving the dental lab or practice money. The Clixon system guides the user with reminders and purchasing suggestions.
Evident Dental Laboratory Management Software Prepares US Dental Labs for New Medical Devices Tax Starting January 1st, 2013
The Medical Devices Excise Tax (MDT), which comes into effect December 31, 2012, will affect a great many dental laboratories in the United States. Although it appears that domestic labs will largely be exempt, it is worthwhile for lab owners to establish well in advance whether or not they must begin collecting the 2.3% excise tax January 1st.
Rocco’s Dental Studio is a crown and bridge lab that specializes in implants and cosmetics. Kristie Rocco opened the lab at the Wohlford-Ting house in Escondido, Calif., with her husband in 1981. The family owned and operated lab has 18 employees and uses the most modern technologies and techniques to provide doctors and patients with high quality restorations and customer service.
Announcing Clixon™, Cloud-based Inventory Management Software for Dental Practices and Dental Laboratories, Released for North America May 21, 2012
Clixon is the newest inventory management system designed specifically for the dental practice and dental laboratory industry. Clixon users can spend more time creating quality services and products for dental patients knowing that inventory management is in control. “Our goal was to go one step further, to provide a simple, easy solution to the inventory challenges that face dental practices and dental labs. With Clixon our customers can focus on more important tasks.” – Mike Heath, Pat Goodfellow, directors ClixonGroup.
Evident Dental Laboratory Management Software is Proud to Announce Fully Integrated Credit Card Processing for Dental Labs in North America
Evident is proud to announce fully integrated credit card processing. Dental labs using Evident can now process credit cards directly to a merchant account through Evident at competitive rates. The Evident development team has taken credit card processing to a new level by allowing batch processing of payments. Fully configurable, batch processing allows Evident users to process groups of transactions based on when the money is owed – just before running statements, just after running statements, or by credit card processing date. Receipts can even be batch printed squeezing hours of tedious work into mere minutes.
February 24th and 25th, 2012 LMT Magazine is hosting its annual LMT Lab Day Chicago meeting, a dental laboratory trade show that attracts exhibitors and participants from around the globe. LMT Lab Day Chicago is the largest dental laboratory trade show in North America. Boasting over 3000 attendees and over 180 suppliers, it is referred to as the industry’s most prestigious event of the year. On Friday, February 24, clinics run from 8 am to 8 pm while the exhibit hall is open from 2 pm to 6 pm. On Saturday, February 25, there are clinics from 7:30 am to 5:45 pm; the exhibit hall is open from 8 am to 5 pm.
Cal-Lab holds its meeting the same week as LMT Lab Day Chicago. The Cal-Lab Group has permitted Evident dental laboratory management software to exhibit at its 2012 meeting in February. Evident is already in use by some Cal-Lab members but this is an opportunity for the group to see Evident’s cloud-based dental lab management system that aims to revolutionize the way dental labs operate in North America.
In just 2 and a half years, Evident has established itself as one of the fastest growing dental lab management software systems. Developed by UK software designers under the direction of North American dental lab software veterans, this combination of decades of dental lab management experience with the latest technology resulted in a cloud based management system that has the functionality labs need. Management reports aren’t new but the ability to email, fax, or text reports automatically at set intervals makes those reports more accessible and more effective.
Evident dental lab management system adds month-end and year-end to its automated reporting saving dental lab owners time and money.
Since its release, Evident dental lab management software has trained and supported dental labs all over North America and in Australia. Of all the staff in the dental lab, managers tend to have the least training on their computerized dental lab management system as well as the least “spare” time to explore it. They are often at a loss as to where to find the reports they need and sometimes forget which reports they prefer and where to find them. There is a solution. Evident dental lab software automated reporting.
Using an iPad2, Other Tablet or Smart Device with Evident Dental Laboratory Management Software Adds a new Dimension to Both Convenience and Functionality
Technological advancements in mobile and smart devices have taken giant leaps forward in recent years. This, paired with more widely available access to the Internet and the wealth of cloud based applications, has spurred a race for the ultimate smart mobile device. The easy-to-use iPad is clearly a pioneer in the mobile industry with other companies scrambling to catch up. Dental labs are recognizing the opportunities mobile devices afford to improve both access to information and for convenient data entry from anywhere.
Lets apply this to the dental lab industry of today, today being the most important word. We know the ways of the past have worked for the dentist accounts you already have. And like the banks, that system will always exist. BUT, for the thousands of 25 year old dentists who graduate every year, the ones that have grown up with the internet, learnt through the internet, been entertained through the internet and do their banking through the internet, you can imagine the need for a system that will capture such a large market share.
On July 1, 2011 the Evident dental lab software team released Jump-Start, a “starter” data file for new Evident customers that includes pre-entered products, departments and many other values saving new labs hours of data entry time. Labs that choose to begin with the Jump-Start file can be up and running in record time, taking advantage of Evident’s billing, reporting, marketing and many other features.
Small to medium dental labs are keeping up with the big labs in 2011 with Evident dental lab management software
On the 6th May 2011 there were 10,513 dental labs in the US according to LMT Magazine. Of the 10,513 dental labs almost 50% are single technician labs. A market trend was reported by MindBranch that the number of dental labs from 2002 to 2008 has been decreasing by 1.2% per year. The assumption is that through acquisition, closures, retirement and the global financial crisis that smaller labs are declining in number. As a supporter of dental labs of all sizes Evident dental lab software can help small to medium sized dental labs compete.
Evident dental lab management software released the new capability to invoice as seperate dental labs from the same lab and has improved the management capabilities of central dental labs with satellite labs as of May 1st. Off-site management is transparent, depends less on the bias of on-site staff with regard to offered information and reports. It provides a more complete snapshot which can be taken at the interval and discretion of the dental lab owner without impacting the local dental lab in any way. Cloud computing is the only way to go for multiple site dental lab owners.
In 2008, the economy retracted and, over-night, everything seemed to be worth significantly less. Dental lab owners ready for retirement found themselves taking on more responsibility as they juggled staffing and workload swings. Over the last 3 years, the economy has recovered and businesses have regained some of the value that was lost. However, many dental lab owners who were ready to retire 3 years ago are still waiting. According to LMT Dental Lab Owner Demographic Study, 43% of dental lab owners will be eligible for retirement in the next decade…
Evident Dental Lab Software Identifies North American Dental Labs Production Levels Plateau Due to Old Business Models
There is a phenomenon that dental labs experience, a business paradigm shift at a certain number of technicians. It is an indicator that the previous business model that satisfied the previous demand is now ineffective and a new business model must be adopted to sustain the production to satisfy the increased demand. Evident dental lab management software has qualified these indicators and provided solutions for dental labs to grow. Dental labs are recovering from the recession but according to the report from Global Industry Analysts Inc, the global dental laboratories market is expected to exceed $14.5 billion by 2015…
The global dental laboratories market is expected to exceed $14.5 billion by 2015, according to a report by Global Industry Analysts, Inc. As the dental lab industry approaches this new level of demand, dental labs will be forced to manage growth. There is a pattern that many dental labs follow as they achieve and respond to growth. A solid business is started, dentists are happy with the products and service and then demand increases, more technicians are hired, growth continues, and then the lab hits a wall. It’s often at between six and ten technicians. Dentists begin to complain that service is deteriorating and that work is inconsistent. Owners find that, despite the increased revenue, the lab’s bottom line is not significantly higher and the increased management time is not worth it…
Technorama, an annual event organized by the Dental Industry Association of Canada (DIAC), is the largest dental technology and denturist convention in Canada. Technorama is supported by the Association of Dental Technologists of Ontario (ADTO) and includes meetings and seminars for dental lab owners, technicians and industry members alike. This year the venue for Technorama has moved to the Hilton Markham Suites Hotel. The new venue affords a spacious and pleasant professional setting for what has been described as Canada’s most popular dental lab event of the year. 19 seminars from industry suppliers and leaders including Henry Schein, Nobel Biocare and Vident are scheduled during the two day event…
Dental Lab Management Software – Creating More Effective Communication Between Dentists and Dental Labs
Dental labs face unique challenges. Half manufacturing facility, half artist’s studio, they create custom medical devices that not only function as well as (or better than) the teeth nature provides, but mimic their appearance. This combination of production, original art, and health care is further complicated by the historic practice of labs asking the dentist when the restoration must be completed rather than telling the dentist when they can fit it in to their schedule. It’s certainly unusual for a manufacturer to make a custom product to meet the customer’s timeline….
Dental lab equipment, more technicians and other staff, more dentists; these are all very obvious targets that will tend to rise to the top of the wish list for 2011. They may be solid goals but sometimes changes from within can be the most effective changes of all. Consider looking for adjustments and activities that improve the dental lab environment and even the environment beyond the lab…
Dental Technician Association of British Columbia Trade Show
Evident staff will attend their first DTABC trade show in Surrey, British Columbia September 17, and 18th.
There are so many wonderful trade shows throughout Canada and the United States that it’s difficult to choose which ones to attend. An Evident customer recommended the DTABC trade show to us as an established and very active venue. Vancouver is a beautiful city and the show is well attended by Canadian and US labs.
Trade shows provide a wonderful opportunity for us to catch up with our friends and customers, see what’s new in the lab world and meet lab owners and staff. It is also an opportunity to show off updates and new features.
If you plan to attend the DTABC we want to share the excitement with you. Please stop by booth #4 and say hello, or call us or email us in advance so we can schedule some time with you.
Can’t make it? Let us know about a trade show near you, or join us in Chicago in February.
On the leading edge of technology, Evident Dental Lab Management System’s Cloud computing foundation helps Dental lab Owners Find their Focus
“Because Evident is not installed on a computer and because data is not held locally, Evident gives lab managers the freedom to explore information and reports at their convenience. Access to reports is not limited to a particular computer, office or building. Access is at the convenience of the manager from the lab, the airport, home, anywhere. “ Tristan Goodfellow – Evident Support Coordinator…
The answer to the Dental Lab – Who Dunnit!
If there’s one thing a computer can do for you, it’s collect information. Of course this is helpful for indicating case location and providing reports, but a computer can also tell you who entered the case, who changed the ship date, who posted the payment, who completed the die trim on case 4533, and who told the computer which technician completed said die trim. How much of your day do you spend asking or wondering: who did it?
A dental lab management system should provide an audit log for every action in your system. Once you know who made the error, you can get to the bottom of why. There are 3 likely causes:
1. They thought they were doing the right thing.
2. They made a mistake.
3. They intentionally did the wrong thing.
If, when you see a problem, you know who performed the action, you can start at the top. Does that employee know and understand your policies? If not, it is a training opportunity. If they do, advance to option 2. An audit log will help you to determine if the number of mistakes they are making falls within the acceptable range or if you have a problem with this employee. Hopefully you will never encounter an employee who is intentionally causing you problems but, if you do, it is likely to be the audit log that reveals the culprit.
Find out how to access the audit log of your dental lab management system and you can stop asking your employees “Who?” and start asking “Why?” It will be easier for you to calmly and effectively correct problems and mistakes. The knowledge that your dental lab system has an audit log is likely to promote care and caution among your employees. The audit log is beneficial for everyone in the dental lab.
Dental Lab Software – Finding the Focus
There is something I notice when I visit dental labs or speak with dental lab owners; they’re distracted. They find out that an employee or dental technician forgot to tell them he’s taking this week off, equipment is on the blink, they’re helping technicians and team leaders with individual cases, they’re smoothing the waters with a customer after a case was discovered on the back seat of one of the delivery vehicles having rested there for the better part of a week. Tempers can flare, hours are long – it’s a tough business.
These issues are not unique to the dental lab industry. We all need more time to think. There is no single solution to this problem but taking the time to explore the dental lab management software you use and familiarizing yourself with the information it is feeding you can be the first step. Start with your Key Performance Indicators and expand outward. What are you selling? Where is your profit coming from? How many units/dollars is each team and/or dental technician bringing in and what is each team or dental technician grossing your dental lab? Are you collecting the money you earn? These are the questions you should be asking yourself.
Even with the information in front of you, finding the focus you need can be the most important and biggest challenge. Acknowledge the possibility that the dental lab may not be the best place for you to be. You may be too distracted by the implant case on your desk, a mountain of paper, or the blinking phone messages light. Home may not be ideal either. Find a place where you can sit quietly, or perhaps plugged into iTunes, and explore your dental lab electronically. If you have never taken the time to delve into your dental lab management software, read the software manual or call support. They’ll be happy to help you. Just start looking. Perhaps nothing will jump out at you but if you make a regular practice of removing yourself from the chaos of your everyday and looking at your data, patterns will emerge. You can probably anticipate some of the information your software will point out to you, but be prepared for surprises as well. The key is, take the time and look. Get your money’s worth from your dental lab management software. You owe it to your employees and to your customers to take the time to understand your business, as understanding is the first step toward choosing your path rather than following it. And don’t give up after a week. As with all good things you will have to persist until it becomes second nature. Not enough dental lab managers push their dental lab management software providers for more reports. We’re here for you.
July Post – Summer is a great opportunity!
Is your dental lab business slowing down now that summer has arrived? The quiet summer months present a perfect time to review dental lab business practices and make the necessary changes to prepare for the busy fall that will sneak up on us before we know it. What better time to implement changes that will improve efficiency and reduce costs in your dental lab? Call us to get started with an enlightened approach to lab management.
To find out more about some of the ideas we have for improving the dental lab click here.
June Post – DTA 2010 Annual Convention
September 17th & 18th we will be at the Vancouver Dental Trade Show – DTA 2010 Annual Convention we look forward to seeing all the attendees and releasing our product to the British Colombia Dental Labs. As always for those Labs that would like to book a demo please call 1-877-909-7770.
Here is an article published in May 2010 you might find interesting: Does your Staff Measure Up – Prove it! from www.jdtunbound.com to view the article (click here).
As a lab owner, you have a choice. You can resist DAMAS/ISO compliance or you can embrace it. If you believe that DAMAS/ISO are just another example of time-consuming, money-wasting, government-style meddling in small business, take a minute to think about it. Maybe you should take a closer look at DAMAS/ISO compliance because it might benefit you.
Mary starts by addressing employee qualifications. If it were easy to do, wouldn’t it helpful to see, at-a-glance, exactly what training programs each of your technicians has participated in? Not a place you would access every day, but if you trying to decide who should go to Lab Day West, would a history of training not help? What if the same screen could be used to log praise and complaints from your doctors and track incidents, good and bad, that occur in your lab? A performance history for a technician could be very useful; you could see that a dentist called to say what an amazing restoration the technician created and you could see that the technician was late for work 3 times this month. You could review education, qualifications, and training inside and outside your lab and you could know which of the courses the technician attended were for credit. You could include performance evaluations. This information would help when you review salaries and it would be especially helpful if you opt to let a technician go, as you would have documented grounds for firing them. No matter how you look at it, you win.
If your turnover is low the time it takes to create job descriptions is harder to support but let’s think of it another way. What is the biggest problem we face as small business owners? We do not delegate. If you take the time to work with your technicians and develop job descriptions, you are one step closer to growing your business. How? By putting information into the computer where you can share with the people who need to know. Maybe you will always decides who gets the position, but guidelines for recruiting might give someone else the information they need to narrow the field for you.
If you are considering selling your lab, the information Mary refers to is invaluable to a buyer! Don’t just consider how much time these measures will take, consider that somewhere in there, there might be a gem that will ultimately make your life easier.
Of course Evident tracks all of this information quickly and easily helping you to run your business more efficiently. This takes you a step closer to DAMAS/ISO compliance whether that is important to you or not!